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PolicyThe
information we collect from users enables us to personalize and improve our
services, and to allow our users to set up a user account and allows for repeat
orders to be completed more quickly. This document describes the types of
information we collect from our users and what we do with it.
For any data protection concerns, requests, or queries regarding
your personal information, please contact our us at hello.stationerynation@gmail.com
What
this Notice Covers
We
are committed to adopting the highest standards of protection when it comes to
how we collect, use and safeguard your personal data, and have accordingly
developed this Notice, which:
Sets out the
types of personal data we collect from you.
Explains how and
why we collect and use your personal data.
Explains when
and why we may share personal data within the company and with other
organisations.
Explains how we
protect the personal data we collect; and
Explains the
rights and choices you can make, under certain circumstances, to us about
your personal data. This Notice applies if you use our services (referred
to in this Notice as "our Services").
Using
our services means:
Buying /
ordering services or products from any of our Affiliates over the phone,
in store, or online.
Using any of our
Platforms, including but not limited to websites ("our Websites"),
such as our main website (https://stationerynation.com/ ) or our Affiliates' websites.
Being a member
of any of our loyalty schemes (e.g. SN Loyalty Club).
taking part in
our promotions & competitions and registering to receive our
newsletters and offers; and
Engaging in any
surveys or sharing content with us on the Platforms and/or social media.
In
this notice, unless the context otherwise requires;
‘Personal
data’ means any
information relating to an identified or identifiable natural person (‘data
subject’). An identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier such as a
name, an identification number, location data, or an online identifier.
‘Processing’ means any operation or set of operations
which is performed on personal data or on sets of personal data, whether or not
by automated means, such as collection, recording, organisation, structuring,
storage, adaptation or alteration, retrieval, consultation, use, disclosure by
transmission, dissemination or otherwise making available, alignment or
combination, restriction, erasure or destruction.
'Anonymisation' means the removal of personal identifiers
from personal data so that the data subject is no longer identifiable. This
Notice also applies if you contact us, whether online, in-store or through our
call centres, or if we contact you about our Services.
Personal
data we collect
When
you register for any of our Services, browse our websites, or purchase any of
the products we stock, you may be asked to provide certain personal data. When
you receive any of our Services, use our Platforms or otherwise interact with
us, we may also automatically collect certain personal data with or without
your consent pursuant to applicable laws and regulations. The personal data
that we collect will depend on the Service that you are using. We may collect
the following information from you:
1)
When you register to use our Services:
Your personal
details, such as your postal and billing addresses, email address(es),
phone number(s), date of birth, gender, your passport or ID number;
Your account
login details, such as your username and the password (encrypted) that you
have chosen; and
Your interests,
preferences, income, and other profiling information.
2)
When you shop with us in-store or visit our website:
Your personal
details, such as including your postal and billing addresses, email
address(es), phone number(s), date of birth;
Your Internet
information (e.g. cookies, trackers, navigation data, audience
measurements, etc.); and
Information
relating to a purchase of our Services (e.g. mode of payment).
3)
When you shop with us online, or browse our websites:
Information
about your actual or potential online purchases (for example: what, when,
where you ordered / bought and how you paid);
Information
about your online browsing behaviour on our Websites, and information
about when you click on one of our adverts (including those shown on other
organisations’ websites);
Information
about devices you have used to access our Services (including the make,
model and operating system, IP address, browser type and mobile device
identifiers); and information about your precise geolocation.
4)
When you use any of our loyalty program(s):
Your personal
and demographic details as part of the joining process, including your
first and last name, national identification number, date of birth,
geolocation data;
Transaction
information, including the in-store and online purchases you earn points
for and how you use your points, coupons, and vouchers within the Company;
and
The different
experiences and promotions you interact with.
5)
When you contact us or we contact you, or you take part in promotions,
competitions, surveys or questionnaires about our Services:
Personal data
you provide about yourself or that we may ask from you from time to time;
Details of
emails and other digital communications we send to you including
information about the emails you open and links in them that you click on;
and
Your feedback
and contributions, including through any voice interactions with our
platforms, call centre recordings, video content, customer surveys and
questionnaires.
6)
When you use our Services:
We
may collect demographic information and details about your preferences when you
use our Services and/or products to be able to better tailor these Services
and/or products to particular groups of individuals.
This
information may include your age, gender and interests. We may collect this
information when you purchase the Services/products. As applicable law, we will
only use such data in an anonymised and aggregated format. For further
information about aggregate data, see section 10.
Other
sources of personal data
We
may also obtain your personal data from other sources such as those defined in
Section 4. We may collect the following types of personal data about you from
other sources: contact details, purchases, interests, preferences, or other
types of procured or publicly available information. This other personal data
helps us to:
(a)
review and improve the accuracy of the data we hold; and
(b)
improve and measure the effectiveness of our operations, marketing
communications, including advertising.
Additional
information we may collect is through marketing companies with the use of video
imaging in the various malls where we have our stores.
We
may be required by law to collect personal data about you or as a consequence
of any contractual relationship we have with you, or where you have given your
consent (if we expressly ask for consent to process your personal data for a
specific purpose).
If
you choose not to provide your personal data to be used in accordance with this
Notice, you will still be able to visit our Platforms, but you may not be able
to access certain options, products or services, and in some cases, we may not
be able to fulfil a service you request.
Why
and how we use your personal data
We
may use or process your personal data for the following purposes:
1)
To make our services available to you
We use your
personal data to provide the Services you have requested, including:
Processing your
orders and refunds;
To process and
respond to any enquiries you have about our Services;
To confirm your
payment, any purchases or other information linked to your use of our
Services;
For billing and
payment processing; and
Managing the
accounts you hold with us; This is so we can provide the services to you
in line with our contractual obligations to you.
2)
To personalise your experience
We may use your
personal data to personalise the marketing messages we send to you and to
make them more relevant and interesting. We may use your personal data for
this purpose in the following ways:
Using your
online browsing behaviour as well as your in-store and online purchases to
help us better understand you as a customer and provide you with
personalised offers and services;
Providing you
with relevant marketing communications (including by email, WhatsApp, SMS,
or online advertising such as by way of push notifications), relating to
products and services we offer,
For market
research and statistical and survey purposes; and
To help us to
better understand you, we combine personal data we collect when you make
purchases in-store with personal data collected from our Websites together
with your browsing or other behaviours, and other sources from our company
and third-party partners.
3)
To contact and interact with you
We may use your
personal data when we communicate with you to:
Contact you
about our Services, for example by phone, email or post or by responding
to social media posts that you have directed at us;
Manage
promotions and competitions you take part in, including those we run with
our suppliers and partners; and
Invite you to
take part in and manage customer surveys, questionnaires and other market
research activities carried out by us and by other organisations on our
behalf.
4)
To manage and improve our day-to-day operations
We analyse
information about how you use our Services to.
Manage and
improve our Platforms and Services.
Help to develop
and improve our product range, services, stores, information technology
systems, know-how and the way we communicate with you.
Detect and
prevent fraud or other crime; and
We may anonymise
or aggregate data, which are used to support our services to you.
Sharing
your personal data
We
may share your personal data with third parties under the following
circumstances:
1)
Our Affiliates
We
may share the personal data collected by any of the specialist companies that
research and supply information, online media channels, our partners and public
registers with our other Affiliates for the purposes listed above.
2)
Retail Partners
We
may share your personal data with other companies that sell products through
our Services ("Retail Partners"). We work closely with a
number of trusted partners with whom we need to share information to help
provide our services.
For
example, when you shop online or in-store we will give the relevant Delivery
Partner your name, contact details, and address so that they can deliver your
items.
3)
Service Providers
We
work with carefully selected Service Providers that carry out certain functions
on our behalf. These include, for example, companies that help us with
technology services, storing and combining data, processing payments and
delivering orders. We only share personal data that enables our Service
Providers to provide their services.
Some
of the Service Providers we work with operate online media channels, and they
place relevant online advertising for our products and services, as well as
those of our suppliers and our Retail Partners, on those online media channels
on our behalf. For example, you may see an advert for our products and services
when you use a particular ordering and delivery platform.
4)
Marketing, Security & Analytics Partners
We
may share your personal data with third party marketing, security and analytics
service providers to help us market, secure and understand the use of the
Services and our Platforms.
5)
Other
We may share
personal data with other organisations in the following circumstances:
If any
applicable law or a public authority says we must share the personal data;
If we need to
share personal data in order to establish, exercise or defend our legal
rights (this includes providing personal data to others for the purposes
of preventing fraud and reducing credit risk);
To an
organisation to which we sell or transfer (or enter into negotiations to
sell or transfer) any of our businesses or any of our rights or
obligations under any agreement we may have with you. If the transfer or
sale goes ahead, the organisation receiving your personal data may
continue to use your personal data on the basis of this Notice unless and
until they agree other terms with you;
To any other
successors in title to our business; or
To anyone to
whom we transfer or may transfer our rights and duties under our agreement
with you.
How
we protect your personal data
We
are committed to protecting the information you provide to us. We maintain
physical, technical, and organisational safeguards to secure your personal data
from unauthorised access, improper use or disclosure, unauthorized modification
or unlawful destruction or accidental loss. We limit access to your personal
data to those employees, agents, contractors and other third parties who have a
responsibility towards your personal data and only on a need-to-know basis.
They will only process your personal data on our instructions, and they are
subject to a duty of confidentiality. Other safeguards that we will use to
safeguard your personal data include:
Applying
physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personal data
Protecting the
security of your personal data during transmission by using encryption
protocols and software
using computer
safeguards such as firewalls, antivirus and other security technologies to
keep the personal data secure; and
Regularly
monitoring our systems for possible vulnerabilities and attacks and
carrying out penetration testing to identify ways to further strengthen
our security.
While
we will do our best to ensure the security and protection of your personal
data, the security of your personal data will depend in part on the security of
the computer and/or mobile that you use to communicate with us, and the
security measures you use to protect your user ID and passwords. To ensure that
your personal data is kept safe at all times, please take appropriate measures
to protect your user ID and passwords, and any other information that is
necessary to use our Platforms.
Social
media
We
operate channels, pages and accounts on some social media sites to inform,
assist and engage with customers. We monitor and record comments and posts made
on these channels about us so that we can improve our services.
The
company is not responsible for any information posted on those sites other than
information we have posted ourselves. We do not endorse the social media sites
themselves or any information posted on them by third parties.
Retention
We
keep records for as long as required to
a)
manage purchases, bookings, memberships and provide any other relevant products
or services anticipated by this Notice, including keeping you up to date with
our marketing and managing the platform;
b)
personalise the products, services and communications with you;
c)
comply with applicable record retention legal requirements. When deciding how
long to keep your personal data after our relationship with you has ended, we
consider our legal obligations and regulators' expectations.
If
you wish to request that we no longer use your information to provide you
services, you may contact us in accordance with Section 12.
However,
we will retain and use your registration information as necessary to comply
with our legal obligations, resolve disputes, and enforce our agreements.
Marketing
communications
All
marketing communications we send to you will provide you with a way to withdraw
your consent to future marketing. If you no longer wish to receive promotional
materials you may opt-out from receiving these communications or change your
account settings, this will remove you from marketing lists.
Please
note that if you unsubscribe from marketing communications you will still
receive operational and service messages from us regarding the services or
products you bought from us and responses to enquiries made to us. We may hold
your details on a suppression list, so we don't send you marketing
communications in the future.
Cookies
and similar technologies
We
use cookies and similar technologies, such as tags and pixels
("Cookies"), to personalise and improve your customer experience as
you use our websites and to provide you with relevant online advertising.
Cookies are small data files that allow a website to collect and store a range
of data on your desktop computer, laptop or mobile device.
Cookies
help us to provide important features and functionality on our websites, and we
use them to improve our customers' experience. For example, we use Cookies to
do the following:
1)
Improve the performance of our websites
Cookies
allow us to improve the way our websites work so that we can personalise your
experience and allow you to use many of their useful features. For example, we
use Cookies so we can remember your preferences and the contents of your
shopping basket when you return to our websites.
Cookies
can help us to understand how our websites are being used, for example, by
telling us if you get an error messages as you browse. These Cookies collect
data that is mostly aggregated and anonymous.
2)
Deliver relevant online advertising
We
use Cookies to help us deliver online advertising that we believe is most
relevant to you on our websites and other organisations' websites.
Cookies
used for this purpose are often placed on our websites by other organisations,
and always with our permission. These Cookies may collect information about
your online behaviour, such as your IP address, the website you arrived from
and information about your purchase history or the content of your shopping
basket. This means that you may see our adverts on our websites and on other
organisations' websites. You may also see adverts for other organisations on
our websites
3)
Measuring the effectiveness of our marketing communications, including online
advertising
Cookies
can tell us if you have seen a specific advert, and how long it has been since
you have seen it. This information allows us to measure the effectiveness of
our online advertising campaigns and control the number of times you are shown
an advert.
To
help us to deliver online advertising that is relevant to you, we may also
combine data we collect through Cookies in the browser of your desktop computer
or other devices with other data that we have collected (e.g. Loyalty program).
We
also use Cookies to measure the effectiveness of our marketing communications,
for example by telling us if you have opened a marketing email that we have
sent you.
Your
choices when it comes to Cookies
You
can use your browser settings to accept or reject new Cookies and to delete
existing Cookies. You can also set your browser to notify you each time new
Cookies are placed on your computer or other device.
If
you choose to disable some or all Cookies, you may not be able to make full use
of our platforms.
Aggregate
data, data analytics and social media functionality
We
may aggregate personal data (as set out in this section 10) and remove any
identifying elements in order to analyse patterns and improve our marketing and
promotional efforts, to improve our Services, to analyse our Websites use, to
improve our content and product offerings, and to customise our Website's
content, layout, products and services, and we may appoint third parties to do
this on our behalf, as set out above.
We
gather certain usage information like the number and frequency of visitors to
our Websites. This information may include which webpage you just came from,
which webpage you next go to, what browser you are using, your device and your
IP address. We only use such data in the aggregate. This collective data helps
us to determine how much our customers use parts of our Websites, and do
research on our users' demographics, interests, and behaviour to better
understand and serve you.
If
you use buttons on our Websites linked to social media or similar sites (for
example "Like" and/or "Share" buttons), content from our
Website may be sent back to that other website or service and, depending on
your privacy settings, may be privately or publicly visible (for example to
friends, followers, or generally to anyone who has access to your profile
page).
We
may also use demographic information and details about your preferences that we
collect when you use our Services and/or our products, in aggregate form, to
help us determine which customers use certain services and products, and to
allow us to tailor these services/products and our marketing to specific user
demographics and interests.
We
may share aggregate and anonymised information with our Affiliates, business
partners and third parties to improve our Services and our marketing practices.
Access
your data and other requests
Under
the Data Protection Act, 2019, you have the right to:
Request access to your personal data, allowing you to obtain a copy of the personal data we hold about you.
Request correction (rectification) of your personal data, allowing you to have any incomplete or inaccurate information we hold about you corrected.
Request deletion (erasure) of your personal data, allowing you to ask us to delete or remove your personal data where there is no lawful basis for us to continue processing it.
Request restriction of processing, allowing you to ask us to suspend the processing of your personal data—for example, if you want us to verify its accuracy or the reasons for processing it.
Withdraw your consent at any time, where we rely on your consent to process your personal data for a specific purpose.
Request data portability, allowing you to receive your personal data in a structured, commonly used electronic format and to transmit it to a third party.
To
view your rights and make the above requests, please fill in the form in
section 12. If you are concerned that any of the information, we hold about you
is incorrect, or out of date, please write to us in accordance with Section 12
to report your concerns and we will take appropriate steps to amend our
records.